It is difficult, to say the least, to not react and attack when people come at you and try to rip your reputation to pieces. You have worked hard to build your clientele, build a reputation and prove yourself, your clients like what you do, they trust you and tell everyone they know how good your business is so when someone comes along and tries to endanger that, you feel so angry. Here are some ways from the website: searchcleanup.com on the best way to clean up negative news online.
1) Do not think that just by sitting by and doing nothing that the problem will go away, you do, however, need to be careful in how you handle things. Do not retaliate or let your emotions get the best of you, fighting back is the wrong way to handle things and it looks immature and unprofessional. Instead, let who you are and the job that you do speak for yourself and continue to do the best job at your business as you can.
2) Make sure that your customers know that business will go on, that everything will be just as great as it always has been. Let them know that your business is not going anywhere or changing because of the negativity from others. Let them know that you are working harder than ever to bring the same or better service than ever before. Don’t let the negativity get the best of you, you’ve worked to hard to get where you are at.
3) Offer something extra to your customers, that can be specials, a sale, extra services for free, or any number of things you want to do. Give your customers the very best customer service, go out of your way to make your customers happy, and give the very best value for their money that you can offer. This helps to take the focus away from the negativity and put emphasis on the great business you have and the great services or products you offer. Make it worth their while to be your customer and to continue to use your business.
4) There is nothing wrong with talking to friends or family members about what is going on, they can give you support to get you through what is going on with your business. Other people might also be able to see things about the situation that you don’t, they can give you an outsider’s perspective on the situation and listen to you release your thoughts and feelings so you can better handle the situation.
5) Remember what your purpose was for starting your business and what you wanted to accomplish in the beginning. Use this to keep focused on your purpose and to not let you get discouraged, stay as motivated as you were when you first started your business. Don’t let stress or pressure get the best of you, stay calm and in control. Keep doing what you have been doing for your business to be successful.
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