Steve Ritchie, the new CEO of Papa John’s, has already demonstrated unique leadership potential. Patrons of the pizza chain have been pleasantly surprised by Mr. Ritchie’s dedication to the brand. They are also encouraged by his willingness to represent the company as it boosts its reputation.
In an official apology letter, Steve Ritchie clearly outlines the company’s position on irresponsible behavior and speech at any level within the company. He attributes all of the past success of Papa John’s to its corporate and franchise workforces. This composes more than 120,000 people worldwide.
Instead of using political language disguised as reputation management, Steve Ritchie Papa John’s candidly outlines his ideas for the future of the company. He indicates that boosting outside audit resources will constantly identify strengths and weaknesses within the company. Senior management will also have a new mandate to interview diverse employees and customers before making policy and menu changes.
Above all, Papa John’s is entering a new era of corporate transparency. This is clearly stated in Mr. Ritchie’s apology letter through certain emotive phrases. He highlights that his opinions and beliefs are completely his own. The majority of Papa John’s success is also the outcome of having a loyal and communicative consumer base. These two points are what make Mr. Ritchie’s letter absolutely convincing in its sincerity.
Steve Ritchie has been an employee of Papa John’s for 22 years. He started as a customer service representative, yet worked his way to becoming an independent franchise owner. Later, he decided to serve the company through regional management. He has personally participated in every facet of Papa John’s operations. This made him an obvious choice to accept the CEO position in January of 2018. Intimate real world experience with the company is what makes Mr. Ritchie’s apology letter heartfelt, believable, and actionable. Know more about Mr. Ritchie’s salary and benefits here.